FAQ

How much does KJER cost me?
How do I sign up with KJER?
How do I pay for KJER’s services?
Is KJER a business-to-business (B2B) company only?
Do I need a digital barcode (UPC/EAN) for every release involved?
Do I need an ISRC code for every release involved?
How do I send the audio/graphics to KJER?
How do I register the title of the release, the artist name, the label name and so on?
What are the audio file specs?
What are the front cover image specs?
How many weeks will it take until my music content appear on the online retail sites?
What is the royalty flow like? How do I get paid?
Do I get paid within a month?
Will there be a login area of some kind where I can check out the sales statistics myself?
Is there a way to expedite my release?
How do I make changes to a release once I have paid for it?
How do I takedown a release that has already been paid for?
My digital release date has passed, why is my release not live?

How much does KJER cost me?
We charge an up-front one-time account setup fee of DKK 2500 (including 25% DK VAT). That is what it takes to get you started. You can upload as many releases for digital distribution per year as you like – be it singles, EPs, albums or multi-discs. We call it “flat-rate” distribution. We charge 20% sales commission on all digital sales (wholesale).

How do I sign up with KJER?
You automatically sign up when you pay DKK 2500 to our MobilePay app and include the text “KMT – your full name – your email address – your record label name”, and you will receive log on credentials to your catalog upload dashboard once you have completed the payment.

How do I pay for KJER’s services?
You pay by use of Danske Bank’s MobilePay app for iOS or Android. You download it to your phone from the Apple Store or the Google Play Store. You enter DKK 2500 in your MobilePay app and include the text “KMT – your full name – your email address – your record label name” before you “swipe” the amount in our direction.

Is KJER a business-to-business (B2B) company only?
No. We serve record labels, artists, producers, publishers and DJs, and we are able to assist you whether you run your business as a regular company entity or as a private individual.

Do I need a digital barcode (UPC/EAN) for every release involved?
Yes. We allocate the relevant number of digital barcodes free of charges, if you need it. It happens automatically during the upload process.

Do I need an ISRC code for every release involved?
Yes. During the sign up process we ask you to enter your ISRC code. If you do not have an ISRC code you can apply for one at your local IFPI agency:
http://www.ifpi.org/content/section_resources/isrc_agencies.html

How do I send the audio/graphics to KJER?
Once configured we give you access to a separate catalog dashboard with unique login ID and password. Here you upload all files.

How do I register the title of the release, the artist name, the label name and so on?
The catalog dashboard is fairly self-explanatory so it ought to be easy for you to understand exactly how to fill out all information needed. If you make a mistake, the system will keep you informed, don’t worry.

What are the audio file specs?
WAV format, 44.1 KHz, 16 bit, stereo. In other words, non-compressed full cd quality audio files. However, please make sure to send additional studio quality audio files (minimum 48 KHz files 24 bit WAV files) to us.

What are the front cover image specs?
JPEG format, 3000 x 3000 pixels, 300 dpi.

How many weeks will it take until my music content appear on the online retail sites?
From the moment that you upload your music, it will take about 3 weeks before your music goes live on the Top10 worldwide digital retail sites including Spotify, Apple Music, Tidal etc..

What is the royalty flow like? How do I get paid?
Three times a year, i.e. 15 February, 15 June, 15 October. We are going to forward a sales statement by e-mail showing the total sales and the related royalty distribution details of the specific period, and on the basis of this statement we will make either a PayPal transfer or a SWIFT transfer to your account via our bank, Nordea.

Do I get paid within a month?
No. The sales tracking process is a complicated and time consuming process that involves several steps before the sales royalties flow back through the system. You must calculate with about 3-4 months before the first sales statistics land on your table and the including royalties are transferred to your account. However, from that time on you will receive a periodic royalty statement (given that actual sale has taken place). All members must meet a $200 USD sales treshold, i.e. we do not initiate our royalty transfer process until the accumulated sales has exceeded $200 USD.

Will there be a login area of some kind where I can check out the sales statistics myself?
Yes. You will receive separate logon information to 1) your personal catalog dashboard (hosted by The Orchard) where you can check out a variety of useful information at any time including your catalog, your artist profile(s), the sales network, and the accumulated sales, and 2) your personal dashboard at www.kjer.com where you can keep track of your subscription(s).

Is there a way to expedite my release?
Yes, for a fee we are able to rush ingest any type of release. Please let us know what your needs are.

How do I make changes to a release once I have paid for it?
Unfortunately, there is no easy way to make changes to a release once you have paid for the delivery. Once your release has been processed it will immediately be delivered to the stores and therefore we cannot make changes to the delivered release. If you have made a spelling error, uploaded incorrect files for either music or artwork, the best way to make a change is to takedown the current version and upload a completely new one.

How do I take down a release that has already been paid for?
If your release has been live on any of the stores for at least six months, then feel free to let us know and we will process a global take-down for you. For releases that have not been live for at least six months there is an early takedown fee of $250.

My digital release date has passed, why is my release not live?
There could be multiple reasons for why a release may not be live before or after the planned go-live date has passed. More often than not, it is because there is an open issue that needs to be resolved. If your release is not live but your go-live date has passed and/or your album has been listed in processing for more than 48 hours please let us know at.

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